How AI is transforming work for Bee Lady doctors

Artificial intelligence, commonly known as AI, is making significant changes in the way doctors provide care to their patients. At the Jean Bishop Centre in Hull, doctors are currently testing a new computer program that assists them during patient consultations. This innovative technology allows doctors to focus more on their patients rather than being distracted by taking notes. Dr. Andy Noble, a general practitioner at the centre, expressed that the use of AI has made him feel more relaxed and has improved his ability to connect with patients. He hopes that this positive change is also felt by the patients themselves. The AI program not only takes notes during appointments but also helps in drafting referral letters and care summaries, which significantly reduces the time doctors spend on administrative tasks. David, an 81-year-old patient, shared his experience at the centre, where he was invited to receive comprehensive care for his various health issues. When asked about the AI listening to his conversation with the doctor, David confidently stated, 'I've got no worries at all. ' He believes that having an AI-generated summary of his medical history will help ensure that busy medical staff do not overlook any of his health conditions. David recounted a recent hospital stay that left him feeling hopeless about his health, but he felt a sense of relief upon arriving at the Jean Bishop Centre and meeting the dedicated staff. He expressed his gratitude, saying, 'They're all brilliant here. I cannot thank them enough. ' Dr. Noble, who has been part of the centre since its opening in 2018, noted that the AI program, named Heidi Health, has transformed his consultations over the past seven months. The AI listens to the conversations and creates transcripts that are then converted into notes for patient records. Dr. Noble explained, 'I used to make a lot of notes when I was talking to patients. It takes a bit of pressure off. ' At the end of each appointment, he simply presses a button, and within minutes, the AI generates an easy-to-read summary of the patient's health issues and current medications. The program can also draft referral letters, care summaries, to-do lists, and discharge notes. Dr. Noble remarked, 'It does all the donkey work, essentially, in the background for us. ' He emphasized that the AI has reduced the time spent on administrative tasks by at least half, allowing doctors to stay updated with the latest medical knowledge and take necessary breaks to prevent burnout. The use of AI in healthcare is becoming more common, with doctors utilizing it to identify potential health issues that may have gone unnoticed. The British Medical Association has expressed support for technological advancements that benefit patients and enhance the doctor-patient relationship. However, they also cautioned that AI is not a perfect solution. Dr. Katie Bramall-Stainer, chair of the BMA's general practitioners committee, stated, 'We recognize that AI has the potential to transform NHS care completely – but if not enacted safely, it could also cause considerable harm. ' At the Jean Bishop Centre, there is still a challenge that doctors are working to overcome. Dr. Noble mentioned that the AI has had some difficulties understanding the local accent, which has led to amusing misinterpretations, such as 'Hull Royal Infirmary' being misheard as 'Hull oil and firmly. ' Fortunately, feedback from doctors is helping the AI improve its understanding. In conclusion, AI is playing a crucial role in reshaping the healthcare landscape, allowing doctors to provide more personalized care while reducing the burden of administrative tasks.