Fish & Chips Meet AI: Chip Shop’s Smart Order Saver

The Nippy Chippy, a fish and chip shop in Stonehouse, Gloucestershire, has found a new way to save money and make things easier for customers. The manager, Brad-Lee Navruz, has set up an artificial intelligence answering service to take phone orders. This means that when customers call the shop, a computer program listens to what they want and records their order. Mr Navruz decided to use this technology because the price of fish has gone up, and it is more expensive to pay workers and cover other costs like National Insurance. By using AI, he does not need to hire someone just to answer the phone, which helps the business save money. He says he is the only person he knows who has put this system in place at a fish and chip shop.

The AI answering service has been running for about six months. Mr Navruz admits that it has not been perfect all the time, but many customers appreciate how quickly their calls are answered. In the past, people would sometimes get frustrated if the shop did not pick up the phone or if they were put on hold for a long time. Now, with the AI, customers can call, place their order, and either pick up their food or have it delivered. Mr Navruz believes that this new system helps both the business and the customers. He says that businesses sometimes forget how annoying it can be for customers when their calls are not answered. The AI makes sure that every call is answered quickly, which makes customers happier.

Inside The Nippy Chippy, Mr Navruz and his team work hard to prepare food for their customers. The shop has boxes with its name on them and a warm plate on the counter. Mr Navruz is confident that fish and chips will continue to be popular, even during tough times. He points out that fish and chips have survived many challenges in the past, including wars and the Covid pandemic. He believes that using AI is a smart way to help the shop get through the current cost of living crisis. The Nippy Chippy wants to keep serving delicious food to the community, and the new technology is helping them do just that.