AI Powers Haulage Firm to Boost Deliveries and Slash Missed Drops!

Mobile People Powered Logistics, a haulage and logistics company based in Birmingham, has found a way to use artificial intelligence, or AI, to make their business run more smoothly. The company’s managing director, Matthew Marriott, explained that AI has helped his staff focus on more important tasks, while also making the company more productive. Every day, the company handles about 1,500 shipments, ranging from small pallets to full truckloads. Marriott said that some of his employees enjoy experimenting with new technology, and their interest in AI led to some impressive results.

The company started using AI to improve how their computer systems communicate with each other. They also set up an AI system to make phone calls to customers. When a delivery is on its way, the AI scans the customer’s phone number from the delivery details. Then, about an hour before the delivery, the AI automatically calls the customer to remind them that their order is coming and that they should be ready. This system now makes about 400 phone calls every day, which means the staff can spend their time on other important work. As a result, the number of deliveries that had to be rescheduled because no one was home dropped by 22 percent.

The company’s revenue has grown a lot since they started using AI, going from five million pounds to twenty million pounds. Their success has attracted attention from important visitors. Former Prime Minister Rishi Sunak visited the company to see how AI was making a difference. He said that AI offers a fantastic opportunity for small businesses to grow and improve, which is good for the economy. Asahi Pompey, a top executive from Goldman Sachs, also visited. She said that it is important for small and medium-sized businesses to learn how to use AI, especially for tasks that are done by hand and take a lot of time. She believes that AI can help automate these tasks and make businesses more efficient.

Marriott said that using AI has been a great experience for his company, but he understands that it might not work for every business right now. He thinks that as AI technology continues to develop, more companies will be able to benefit from it in the next few years. The company plans to keep using AI to increase productivity and grow even more. They believe that technology like AI can help businesses work smarter and achieve more. The news team is also interested in hearing from people about what stories they should cover in Birmingham and the Black Country.